Where are the BIO:VÉGANE products produced?
BIO:VÉGANE is brand of the BCG Baden-Baden Cosmetics Group GmbH, headquartered in the northern Black Forest, in Baden-Baden to be precise. As one of the leading independent cosmetic companies in Germany, everything from the product concept through to the research & development, production and distribution into over 60 countries all takes place under one roof. Therefore all BIO:VÉGANE products are produced in Germany.
Where do the ingredients for the BIO:VÉGANE SKINFOOD products come from?
Our raw ingredients we source from Europe, the lead ingredients - Superfood extracts - come from controlled organic agriculture in Asia and South America.
Are all of the BIO:VÉGANE products vegan?
All BIO:VÉGANE products are registered at the Vegan Society in London and are therefore free from animal extracts and 100% vegan. Along with being vegan, the products are also gluten und lactose free and have received the NATRUE certification
What does the NATRUE certification stand for?
NATRUE are an independant seal that distinguish natural cosmetics brands, these have to fullfill the highest standards of naturalness, quality, credibility and transparency.
Does BIO:VÉGANE SKINFOOD conduct animal tests?
Of course not.
BIO:VÈGANE SKINFOOD has never tested any of the products on animals, this includes the raw materials and the final products. In accordance with the current laws and regulations, the final products are required to fulfill strict safety regulations; these are based on toxicological data and apply for every cosmetic production company. Along with these tests, we also insure the quality and safety of our products by having dermatological and ophthalmological tests conducted.
How does BIO:VÉGANE secure product quality?
The production of the BIO:VÉGANE products is conducted under the strict production and quality control for cosmetics guidelines of the GMP (Good Manufacturing Practice) of the Worldhealth Organisation (WHO). Our BIO:VÉGANE natural concept places importance on not only the quality of the ingredients, but also regularly sends the final products to an external testing institute.
Are BIO:VÈGANE SKINFOOD products suitable for sensitive skin?
The main priority for BIO:VÈGANE SKINFOOD is to produce very skin tolerable products. All products are dermatologially tested and undergo regular quality controls at an external institute. Nevertheless it is impossible to competetly rule out, that any of the used ingredients might cause skin reactions in single cases
Does BIO:VÈGANE SKINFOOD contain allergenic ingredients?
BIO:VÈGANE SKINFOOD products are very skin tolerant and dermatologically tested. Due to the variety of different ingredients used which can cause allergic reactions, we can never rule allergies out. With our ingredients selection we were sure to choose ingredients with a very low allergenic potential.
Do any of the BIO:VÉGANE SKINFOOD products contain alcohol?
Yes, alcohol in the form of Ethylalkohol (INCI: ALCOHOL) is used in several of the BIO:VÉGANE products, for a variety of different purpuses, including; as a solvent in the natural extracts or as a light astringent (up to 10% max.) as well as for the freshness feeling in the face toner (up to 6 max.)
Are there also BIO:VÉGANE SKINFOOD products NOT containing alcohol?
Yes there are. The following products contain no alcohol:
• ORGANIC ACAI SERUM FOR COMBINATION SKIN
• ORGANIC CRANBERRY FACE TONER FOR NORMAL TO DRY SKIN
• ORGANIC CRANBERRY SERUM FOR NORMAL TO DRY SKIN
• ORGANIC GOJI NICHT CARE FOR DEMANDING SKIN
• ORGANIC GOJI DAY CARE FOR DEMANDING SKIN
• ORGANIC GOJI CLEANSING CREAM FOR DEMANDING SKIN
• ORGANIC GOJI EYE CARE FOR DEMANDING SKIN
• ORGANIC GOJI SERUM FOR DEMANDING SKIN
• ORGANIC GOJI SHEET MASK FOR DEMANDING SKIN
Are perfumes used in the BIO:VÉGANE SKINFOOD products?
We find it great when natural skincare has a pleasant scent. Our fragrances have to be 100% made of natural ingredients, because our fragrances are composed of a variety of complex ingredients, we label them in the ingredients list as „ PERFUME (FRAGRANCE)".
Is the BIO:VÉGANE SKINFOOD packaging recyclable?
Our packaging consists of glas, paper and plastic and are 100% recylable. Selecting our packaging we deliberately chose materials, that provided the optimal protection for our senstive natural skincare. Tubes and bottles are not allowed to emit any substances into the contained product. Necessary product boxes are made in accordance with the FSC (Forest Stewardship Council, a 1993 founded organisation focused on the sustainable use of forests). Further more we are continuously optimising our packaging reagrding the weight and sustainability.
Can I have the BIO:VÉGANE SKINFOOD products refilled?
Our products are minimaly conserved and therefore, due to microbiological and hygienic reasons, the refilling of the products is not provided.
Why should I use a special eye care product around my eyes?
A specialised eye care product is essential, as the skin around the eyes is very thin and more sensitive than the rest of the face.
How do I know what my skin type is?
Does your skin feel tight after cleansing or being in the shower? Or show signs of dry patches or dehydration lines? Then you have a normal to dry skin. For this skin type we recommend the products from the BIO:VÉGANE Organic Cranberry range.
Does your skin react to environmental aggressions und show signs of redness and irritability? Do you have dry patches or itching sensations? Then you tend towards a sensitive and easily irritated skin. The BIO:VÉGANE products from the Organic Green Tea range are the ideal care for stressed and sensitive skin.
Do your forehead, nose and chin tend to be oily, whilst your cheeks are on the dry side? Then you have a combination skin type. To minimize skin shine and supply dry patches with hydration, the products from the Organic Acai range are the perfect care for your skin.
Is your skin loosing its elasticity and tone? Does it seem sallow and the first fine lines are starting to be visible? The products from the Organic Goji range supply the skin with intense care for demanding skin.
Can BIO:VÉGANE products be combined together?
Yes, the products of the different product ranges can be combined together. Our customer service is happy to advise on which products to use and which products suit your skin type best.
What do you have watch when using our products?
Simular to food, single ingredients can possibly go off, if stored in the wrong conditions. This applies particularly to already open products.
Here a few tips how to store and use your cosmetics properly:
- only open the product when you are about to start using it
- open products should be used within 6 months
- make sure to always close all products properly
- store the products in a dry,cool and dark place
- products passed their sell by date, should be discarded once they start to smell or feel different
- only use clean fingers in the products or a clean spatula
How do I use the BIO:VÉGANE skincare properly?
The BIO:VÉGANE product range is perfectly matched and offers the ideal care for your skin.
The first step in your face care routine is cleansing. It helps to free your skin from make-up, dirt and grime, by cleansing gently and thoroughly.
The second step is the face toner. It removes all cleanser residues, freshens the skin and prepares it for the following skincare steps.
For the extra portion of skin care with instant effect use the BIO:VÉGANE sheet mask. It contains a high concentration of ingredients and should be used directly on freshly cleansed skin.
The serum is the third step in your routine. It provides the skin with important "nourishment" which the skin can absorb directly.
The fourth step is especially made for the different skin types: Day Care, 24 Care and Night Care. They indulge the skin with effective ingredients and nourish it idealy.
The hands also need some care, for this our hand creams are perfect at providing soft, gentle and protected skin.
What does BDIH stand for?
BDIH stands for "Bundesverband Deutscher Industrie- und Handelsunternehmen für Arzneimittel, Reformwaren, Nahrungsergänzungsmittel und Körperpflegemittel", which is a 1951 founded organisation of production and sales companies seated in Mannheim, Germany. The manufacturers of products, who include the BDIH seal "controlled natural cosmetics", place the upmost importance on modern, natural and especially effective products. As well as the sustainable handling of plants and their ingredients and utilising the newest innovations and scientific research to experience natural products day after day.
More information: www.kontrollierte-naturkosmetik.de
I am not satisfied with a product. What can I do?
BIO:VÈGANE SKINFOOD products leave our production site in perfect condition. This is why BIO:VÈGANE SKINFOOD offers you a satisfaction guarantee.
However, should you not be satisfied or have purchased an unsuitable product for your skin type, we are happy to send you a suitable replacement product once we have received your product back. Please be understanding and accept that we can only take back products that are at least still 75% full.